Terms of Service

1Agreement

These Terms of Service (“Terms”) govern your access to and use of the SFHooks website, dashboard, APIs, and webhook-delivery service (together, the “Service”), provided by RDS Ventures, LLC (“SFHooks,” “we,” “us”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you are agreeing on behalf of an organization, you represent that you have authority to bind that organization.

2Definitions

• Customer / you — the individual or organization that registers for the Service.
• Customer Data — data you send through, or generate using, the Service, including Salesforce CDC event payloads and connection metadata.
• Endpoint — an HTTP destination you configure to receive webhooks.
• Event — a Salesforce Change Data Capture message processed by the Service.

3Accounts & eligibility

You must be at least 18 and able to form a binding contract to use the Service. You are responsible for the accuracy of your registration details, for safeguarding your credentials and API keys, and for all activity under your account. Notify us promptly at [email protected] of any unauthorized use.

4Salesforce connections

The Service connects to your Salesforce org through OAuth to subscribe to Change Data Capture. You represent that you are authorized to connect each org and to transmit its data through the Service. You are responsible for configuring which objects and fields are delivered and for the security of the endpoints that receive them. Your use of Salesforce remains subject to your agreement with Salesforce; we are not responsible for Salesforce's availability or changes to its APIs.

5Acceptable use

You agree not to:

• Use the Service to violate any law or third-party rights, or to transmit unlawful, infringing, or malicious content.
• Send data you are not authorized to send, or route webhooks to endpoints you do not control or have permission to use.
• Interfere with or disrupt the Service, attempt to gain unauthorized access, or probe or test its security without our written permission.
• Reverse engineer, resell, or misrepresent the Service, or exceed or circumvent plan limits or rate controls.
• Use the Service to build a substantially similar or competing product.

6Plans, trials & billing

Subscriptions

Paid plans (Starter, Pro, and Scale) are billed in advance on a recurring monthly basis through our payment processor, Stripe. By subscribing, you authorize us to charge your payment method for the applicable fees, including taxes, on each renewal until you cancel.

Trials

We may offer a time-limited trial. If a trial requires a payment method, your subscription will begin and your method will be charged automatically at the end of the trial unless you cancel before it ends.

Renewals & cancellation

Subscriptions renew automatically for successive terms. You may cancel at any time from the dashboard; cancellation takes effect at the end of the current billing period, and you retain access until then.

Changes, taxes & refunds

We may change prices with reasonable notice, effective at your next renewal. Fees are exclusive of taxes, which you are responsible for. Except where required by law, fees are non-refundable and we do not provide refunds or credits for partial periods or unused capacity. Upgrades take effect immediately and may be prorated; downgrades take effect at the next billing period.

Non-payment

If a charge fails, we may retry, and we may suspend or downgrade the Service until payment is resolved.

7Usage limits

Each plan includes a monthly event allowance and limits on connections, webhooks, seats, and log retention. If you exceed your allowance, we may throttle or pause delivery, queue events, or ask you to upgrade, as described in the dashboard. We may apply reasonable technical limits to protect the Service and other customers.

8Customer data & ownership

As between you and us, you own your Customer Data. You grant us a limited, non-exclusive license to host, process, transmit, and display Customer Data solely to provide and support the Service. We process Customer Data in accordance with our Privacy Policy and, where applicable, a Data Processing Addendum. You are responsible for the accuracy, legality, and appropriate use of Customer Data and for maintaining your own backups where needed.

9Intellectual property

The Service, including its software, design, and trademarks, is owned by SFHooks and its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. We welcome feedback and may use it without restriction or obligation to you.

10Third-party services

The Service integrates with third parties such as Salesforce and Stripe and delivers to endpoints you control. We are not responsible for third-party services, their availability, or their terms, and your use of them is governed by your agreements with those providers.

11Warranties & disclaimers

We strive for reliable, at-least-once delivery with retries, but the Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that every event will be delivered. You are responsible for designing your integrations to tolerate retries, duplicates, and occasional delays.

12Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to the Service. Our total liability for any claim arising out of or relating to these Terms or the Service will not exceed the amounts you paid to us for the Service in the twelve (12) months before the event giving rise to the claim.

13Indemnification

You will defend, indemnify, and hold harmless SFHooks and its personnel from and against claims, damages, and expenses (including reasonable legal fees) arising out of your Customer Data, your use of the Service, or your breach of these Terms.

14Suspension & termination

You may stop using the Service and close your account at any time. We may suspend or terminate access if you materially breach these Terms, fail to pay, or use the Service in a way that risks harm to us or others; where practical we will give notice and an opportunity to cure. On termination, your right to use the Service ends and we may delete Customer Data after a reasonable wind-down period, subject to legal retention requirements. Sections that by their nature should survive (including ownership, disclaimers, liability limits, and indemnification) will survive termination.

15Changes to the Service or Terms

We may modify the Service and update these Terms from time to time. For material changes to the Terms, we will update the “Last updated” date and provide notice by email or in the dashboard. Your continued use after changes take effect constitutes acceptance.

16Governing law & disputes

These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California for any dispute arising out of or relating to these Terms or the Service, and each party waives any objection to venue there.

17Miscellaneous

These Terms, together with the Privacy Policy and any order or plan you select, are the entire agreement between you and us regarding the Service. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Nothing in these Terms creates a partnership, agency, or joint venture.

18Contact

Questions about these Terms? Email [email protected].